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In an effort to reduce financial pressure on students and improve retention and graduation rates, the University of Memphis has launched a new initiative with FedEx.
The university’s Research Foundation has a wholly owned subsidiary called UMRF Ventures, Inc. Student employees at a new support center handle calls from FedEx team members, including first-level technical support, such as phone configuration, basic application and computing device troubleshooting.
The call center, in the university’s FedEx Institute of Technology, employs about 20 students 365 days a year. UMRF Ventures plans to create 500 on-campus employment opportunities for University of Memphis students.
– Andrew Douglas, WMC Action news 5