In my 20s, when I was put in charge of a 25-person marketing team spread over two floors at The Charlotte Observer, I observed our biggest weakness was communications. Ironic, since we were in that business.
So I installed a technique from sports – the huddle. Each morning, we held a 15-minute meeting during which every employee spoke a few words about what they were handling that day and whether they needed others’ support.
The ritual, which I carried into several businesses over the following decades, gave everyone a voice in our mission and helped managers stay in touch.